Exchange Policy

 

1. Scope of Exchanges
This policy applies to furniture and home products purchased through the Gdca Trade website. Consumers may request an exchange if the received product does not match the order or if they wish to exchange it for a different product of equal value.

2. Exchange Request Process
Consumers must submit an exchange request within 14 days of receiving the product.

Methods to submit a request:

Information to provide:

  • Order number
  • Name and quantity of items to be exchanged
  • Reason for exchange and any necessary photos (e.g., if the product is damaged)

3. Exchange Shipping and Return Labels
Shipping costs for exchanges are covered by Gdca Trade.
A prepaid return shipping label will be provided, which consumers can use to return the item at no additional cost.

4. Exchange Return Address
Please send items to the following address:
GDCA TRADE LLC
Attn: Exchanges Department
7510 SW 100 Street
PINECREST, FL 33156
United States

5. Inspection of Returned Items
Upon receiving the returned item, we will inspect it to ensure it meets the exchange conditions (undamaged, minor signs of use allowed as long as it does not affect resale).
After inspection, the replacement item will be shipped within 2 business days.

6. Exchange Shipping and Delivery
Replacement items will be shipped via FedEx, UPS, or DHL to the delivery address provided by the consumer at the time of order.
Users can track the exchange order using the provided tracking number.

7. Customer Support
For any issues during the exchange process, contact our customer service:

  • Company Name: GDCA TRADE LLC
  • Registered Address: 7510 SW 100 Street, PINECREST, FL 33156, United States
  • Company Registration Number (EIN): 88-0889733
  • Phone: +1 267-280-3514
  • Email: info@gdcatrade.com
  • Customer Service Hours (EST): Monday to Friday, 9:00 AM-6:00 PM

Emails will be responded to within 24 hours, providing assistance with exchanges.

8. Important Notes

  • Exchanged items must be undamaged, allowing minor signs of use as long as they do not affect resale; otherwise, the exchange may be denied.
  • Exchange requests must be submitted within 14 days; requests submitted after this period cannot be processed.
  • It is recommended to keep the shipping tracking number to track the exchange status.