Shipping policy

 

1. Scope and Company Information
This Shipping Policy applies to U.S. consumers placing orders for furniture and home products through the Gdca Trade website. The policy covers order processing, delivery methods, cost calculation, and logistics responsibilities to ensure consumers understand the shipping process and fees when placing an order.

Company information:

  • Company Name: GDCA TRADE LLC
  • Registered Address: 7510 SW 100 Street, PINECREST, FL 33156, United States
  • Company Registration Number (EIN): 88-0889733
  • Phone: +1 267-280-3514
  • Email: info@gdcatrade.com
  • Customer Service Hours (EST): Monday to Friday, 9:00 AM-6:00 PM

Customers can contact us by phone or email during business hours for inquiries regarding order shipping. Emails will be responded to within 24 hours.

2. Order Processing Time

  • All orders enter the processing stage after payment confirmation, typically taking 1 to 3 business days to complete picking, packaging, and preparation for shipment.
  • During processing, the order status will show as “Processing,” and users can view status updates through their website account.

3. Delivery Time

  • The estimated delivery time from the warehouse to the customer-provided address is 4 to 7 business days.
  • All orders include shipment tracking, and users can view the delivery status in real time using the tracking number.

4. Shipping Fees and Conditions

  • Free Shipping: Orders totaling $149.99 (including tax) or more qualify for free shipping.
  • Flat Shipping Fee: Orders below $149.99 (including tax) incur a flat shipping fee of $9.

5. Delivery Area and Logistics Partners

  • Products are shipped from U.S. warehouses by our logistics partners FedEx, UPS, and DHL to the address provided by the customer at checkout.
  • The logistics companies are responsible for product safety during transit and timely delivery. Gdca Trade will assist in resolving any issues during shipping, such as delays or damages.

6. Customer Responsibilities and Services

  • Customers must provide accurate and complete shipping addresses and contact information to ensure smooth delivery.
  • If delays or delivery failures occur due to incomplete or incorrect information provided by the customer, additional fees or rescheduling may be required.
  • During delivery, if issues arise, customers should promptly contact customer service with the order number and detailed information. Assistance will be provided during business hours.

7. Policy Updates
This Shipping Policy may be updated due to operational adjustments or changes in logistics services. The latest version will be published on the website and take effect from the date of publication. Customers are advised to review this policy before placing an order to obtain the most current information.