Refund policy

 

1. Scope of Returns
This policy applies to furniture and home products purchased through the Gdca Trade website. Consumers may request a return for any reason within 14 days from the date of receiving the product.

Products must be undamaged, allowing minor signs of use as long as they do not affect resale, and must retain original packaging, accessories, and labels.
Products with visible damage may affect the eligibility for return.

2. Return Process
Consumers must submit a return request within 14 days of receiving the product via:

When submitting a return request, please provide:

  • Order number
  • Name and quantity of items to be returned

3. Return Shipping and Labels
All eligible return shipping costs are covered by Gdca Trade.
We will provide a prepaid return shipping label after confirming the return request. Consumers can use this label to return the product at no additional cost.

4. Return Address
Please return the items to the following address:
GDCA TRADE LLC
Attn: Returns Department
7510 SW 100 Street
PINECREST, FL 33156
United States

5. Inspection of Returned Items
Upon receiving returned items, we will inspect them to confirm they meet the return conditions (undamaged, minor signs of use allowed, original packaging, accessories, and labels intact).
Once confirmed, the return process will proceed to the refund stage.

6. Refund Method
Refunds will be processed within 2 business days and will be issued via the original payment method.
Consumers will receive a confirmation email once the refund has been completed.

7. Customer Support
For any issues during the return process, contact our customer service:

  • Company Name: GDCA TRADE LLC
  • Registered Address: 7510 SW 100 Street, PINECREST, FL 33156, United States
  • Company Registration Number (EIN): 88-0889733
  • Phone: +1 267-280-3514
  • Email: info@gdcatrade.com
  • Customer Service Hours (EST): Monday to Friday, 9:00 AM-6:00 PM

Emails will be responded to within 24 hours, providing assistance with returns and refunds.

8. Important Notes

  • Return requests must be submitted within 14 days; requests submitted after this period cannot be processed.
  • Returned products must be undamaged, allowing minor signs of use as long as they do not affect resale, and must retain original packaging, accessories, and labels.
  • Keep the shipping tracking number during the return process to track the status of your return.