Order cancellation policy

 

1. Scope
This policy applies to furniture and home products purchased through the Gdca Trade website. Consumers may request to cancel an order after placing it in accordance with this policy.

2. Cancellation Request Timeframe
Consumers may submit a cancellation request within 24 hours of order confirmation.
Orders submitted after 24 hours, or orders that have already entered the shipping process, cannot be immediately canceled. Such orders will need to follow the Return Policy for processing.

3. How to Submit a Cancellation Request
Cancellation requests can be submitted via:

When submitting a cancellation request, please provide:

  • Order number
  • Reason for cancellation
  • Contact information

4. Customer Service Hours and Response

  • Customer service hours (EST): Monday to Friday, 9:00 AM-6:00 PM
  • Cancellation requests will be reviewed within 24 hours, and the processing result will be confirmed via email or phone.

5. Cancellation Review Process

  • We will verify the order status to confirm eligibility for cancellation.
  • If the order has not yet been shipped, it will be canceled immediately, and a refund will be processed within 2 business days.
  • If the order has already been shipped, it cannot be directly canceled; the request must follow the Return Policy to return the item and obtain a refund.

6. Important Notes

  • The success of an order cancellation is determined by customer service confirmation via email or phone.
  • Cancellation requests submitted after the order has shipped will automatically be processed as a return request; please refer to the Return Policy.
  • It is recommended to retain the order number and related communication records for reference after submitting a cancellation request.

7. Customer Support
For any questions or issues regarding the cancellation process, please contact customer service:

  • Company Name: GDCA TRADE LLC
  • Registered Address: 7510 SW 100 Street, PINECREST, FL 33156, United States
  • Company Registration Number (EIN): 88-0889733
  • Phone: +1 267-280-3514
  • Email: info@gdcatrade.com
  • Customer Service Hours (EST): Monday to Friday, 9:00 AM-6:00 PM

Emails will be responded to within 24 hours, and guidance for handling cancellations will be provided.